Frequently Asked Questions

Lou Malnati's is famous for its authentic Chicago deep-dish pizza, featuring a buttery crust, Wisconsin mozzarella cheese, and our signature sweet tomato sauce on top. We've been perfecting our recipe since 1971, using only the finest ingredients and traditional techniques passed down through generations.

We're open Monday through Friday from 9:00 AM to 6:00 PM. Our weekend hours vary by location, so please call ahead or check our website for specific location hours.

Yes! We offer several vegetarian options including our famous Spinach deep-dish pizza, Margherita pizza, and various vegetable toppings. While our traditional cheese contains dairy, we can accommodate dietary restrictions with advance notice.

Our New Orleans location is at 800 Tchoupitoulas St, New Orleans, LA 70130. We're conveniently located in the heart of the city with easy parking access.

You can place orders in several ways:

• Online through our website
• By calling us at +1 504-528-9393
• Walk-in orders at our restaurant
• Through popular delivery apps

Yes, we offer delivery within a 5-mile radius of our location. Delivery fee is $3.99 with a minimum order of $25. Average delivery time is 45-60 minutes, depending on your location and current order volume.

Our deep-dish pizzas take approximately 35-45 minutes to bake fresh. We recommend calling ahead for pickup orders or allowing extra time during busy periods. The wait is worth it for our authentic Chicago-style pizza!

Absolutely! We offer a wide variety of toppings and can customize any pizza to your preferences. You can add or remove ingredients, choose different cheese options, and even create your own unique combination.

We accept all major payment methods including:

• Cash
• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• Digital payments (Apple Pay, Google Pay)
• Gift cards

Yes! We offer catering services for groups of 10 or more with special pricing. We also have party packages and can accommodate large orders with advance notice. Contact us at [email protected] for catering inquiries.

Yes! Join our Lou's Club loyalty program to earn points on every purchase, receive exclusive discounts, and get special birthday offers. Sign up online or ask about it during your next visit.

We offer gluten-free thin crust pizza as an alternative to our traditional deep-dish crust. Please note that our kitchen is not entirely gluten-free, so cross-contamination may occur. Please inform us of any severe allergies when ordering.

We take food allergies seriously and will do our best to accommodate your needs. Please inform us of any allergies when ordering, and we'll take extra precautions in preparation. However, we cannot guarantee complete elimination of allergen cross-contamination.

Yes, nutritional information for all our menu items is available upon request. You can also find detailed ingredient lists and allergen information on our website or by contacting us directly.

Customer satisfaction is our top priority. If you're not completely satisfied with your order, please contact us immediately at +1 504-528-9393 or email [email protected]. We'll make it right with a replacement, refund, or store credit.